At ZURIKART INFOEDGE PRIVATE LIMITED, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help with a clear and hassle-free return and refund policy.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The product is damaged, defective, or not as described

  • The product is unused and in its original packaging

  • The request is made within 7 days of delivery

Products that are returned without original packaging, invoice, or accessories may not be eligible for a full refund or replacement.

2. Non-Returnable Items

Certain products are non-returnable, including but not limited to:

  • Items that are physically damaged due to misuse

  • Products with tampered or missing serial numbers

  • Software, downloadable content, or digital products

  • Customized or special-order items

3. How to Request a Return

To initiate a return, please contact our customer support within 7 days of receiving your item:

📧 Email: Support@Zurikart.com
📞 Phone: +91 7042277260

Please provide the following details:

  • Order ID

  • Reason for return

  • Photos or videos (if the item is damaged or defective)

Our support team will guide you through the return process and arrange pickup if eligible. In some cases, you may be asked to self-ship the item.

4. Inspection and Approval

Once we receive your returned product, our quality control team will inspect it. We will notify you of the approval or rejection of your return:

  • If approved, you will be offered a replacement, store credit, or refund, based on product availability and your preference.

  • If rejected, the item will be returned to you without a refund.

5. Refund Timelines

Approved refunds will be processed to your original payment method within 5–7 business days. If paid via:

  • Credit/Debit Card: Refund will be processed back to the card

  • UPI/Wallet: Refunded to the source account

  • Cash on Delivery (COD): Refunded via bank transfer after verification

Please allow additional time for your bank to reflect the refund in your account.

6. Cancellations

Orders can be cancelled before dispatch. See our Cancellation Policy for full details.

7. Need Help?

If you have any questions about returns or refunds, don’t hesitate to contact us:

ZURIKART INFOEDGE PRIVATE LIMITED
📧 Support@Zurikart.com
📞 +91 7042277260
📍 Office No. 928, 9th Floor, Gaur City Mall, Sector‑4, Greater Noida West, UP 201318